Definitions
“Rextek” means Direct View Solutions Ltd.
“Working days” means Monday to Friday, excluding Bank or other Public holidays.
“Force Majeure” means any event affecting Rextek’s ability to fulfil its obligations arising from act, causes, omissions, events or non-events beyond reasonable control including government regulations, fire, flood, disaster, industrial dispute.
“Catalogue” means products offered by Rextek.
Contracts of sale
All contracts of sale made by Rextek of products shall be deemed to be governed by these terms and conditions, which shall prevail over any other terms, produced by the party (“the customer”) to whom Rextek is selling.
All orders are subject to acceptance to Rextek and to availability of goods ordered. Rextek reserves the right to refuse any order.
The Customer undertakes that all details provided for the purchase of goods via our websites are correct.
The Customer also undertakes that the credit card or debit card used to purchase goods is either their own or their Company’s own and that they have authorisation to use it. The Customer furthermore undertakes that sufficient funds will be available to cover the costs of goods ordered. Rextek reserves the right to satisfy itself as to the validation of credit or debit cards prior to supply of goods.
Returns Policy
All transactions entered into by Rextek with the consumer are subject to the Consumer Contracts Regulations (June 2014). This stipulates that the buyer has the right to cancel the contract and that such cancellations must be notified in writing to the seller within a period of 14 days from date of receipt of goods. The customer is to return the goods at their own cost, this is not covered by Rextek (the seller).
Your right to cancel an order for goods made at a distance starts from the moment you place your order and ends 14 days from the day you receive your goods. The goods must be unopened and unused. With the exception of “Made to Order” products which are all non-returnable.
As this 14-day working period is the time you have to decide whether to cancel the contract, by law the seller can’t say that you must have returned the goods within this time frame. The customer has a further 14 days from the date they inform Rextek of their wish to send the item back, to return the item to the seller.
If you wish to cancel a contract, you should send notice of your cancellation to the supplier by email or letter.
(Please also refer to Warranties and Returns)
Prices
Goods are invoiced at the price prevailing at the time of order. Invoices will include VAT unless specifically indicated.
Rextek reserves the right to modify pricing where necessary from time to time.
Delivery, Title and Risk
Times and dates stated for delivery can only be estimated. Whilst every effort will be made to meet Customer requirements and deadlines, Rextek cannot accept liability for failure to deliver within the stated timescales.
If for any reason and in the unlikely event that Rextek is unable to deliver goods, the Customer will be offered the opportunity to cancel the order or select alternative goods available.
Rextek cannot accept liability for damage or incomplete deliveries unless notified by the Customer within 48 hours of delivery. The Customer is responsible for accepting delivery of goods once ready.
Delivery is deemed to have taken place once goods have been delivered to the Customer’s given delivery address. At this point, all risk of loss, breakage and damage pass to the Customer.
Title to the goods passes from Rextek to the Customer when payment has been received in full.
If the Customer is unable to accept delivery of the goods, Rextek may:
- store and insure the goods at the Customer’s expense and risk,
- resell the goods at the best price obtainable and refund the customer any excess achieved once storage and restocking coats have been deducted,
- re-arrange at later date at the Customer’s expense.
Payment
Standard terms of payment are by debit or credit card payable at the point of order. Other terms may be agreed at the discretion of Rextek and in writing.
If payment terms other than by debit or credit card prior to delivery are agreed and payment is not made on the due date, Rextek will be entitled to charge interest on any outstanding balance at an interest rate of 3% above Barclays Bank plc base lending rate applicable at the time.
Warranties and Returns
Although Rextek is committed to providing customers with the highest possible quality of products and services, products may, on occasion, be found to be faulty or defective. For details of the warranty on a specific product, please contact us.
We cannot accept Large Format Displays back which have been box opened. Large Format is anything 32″ upwards. Unopened Large Format returns will incur a restocking fee of up to 15%.
Subject to the right of the consumers to return goods for refund under the Consumer Rights Act (Distance Selling) Regulations 2015, Rextek does not sell products on a trial basis. We strongly recommend that our customers check suitability and specification of products before placing orders.
In the event of Rextek agreeing to accept the return for credit of unwanted products at its discretion (unless under the Consumer Contract Regulations 2014), these must be returned with Rextek’s written agreement within 14 days of date of delivery. The goods must be unopened and in perfect resalable condition. Goods returned in these circumstances may be subject to a restocking fee.
Please note: We reserve the right to make deductions in refunds based on the handling of the goods and the conditions for resale.
Proof of postage is not proof of delivery; customers are advised that goods returned should be sent via either recorded delivery, registered post or by courier, with sufficient insurance to cover replacement value of the goods. With regard to the return of faulty goods, it is the Customer’s responsibility to ensure that the goods are adequately packed. Continental cannot accept liability for goods damaged in transit due to insufficient packaging. All goods should be returned under a Rextek Returns Authorisation Number, which will be issued by our customer support staff on request. No goods can be accepted for return without this number.
On receipt of the returned product, Rextek will test it to verify the fault. If, following this procedure the product is found to be in good working order, we will return the product back to you.
All warranties will be rendered inapplicable if goods have been interfered with, altered or damaged in any way by the Customer, or if the goods have not been used in accordance with the manufacturer’s instructions.
Unless otherwise stated in the manufacturer’s documentation, all goods supplied to Customers in the UK carry a manufacturer’s warranty. If any claim is made against the warranty, Customers must adhere to the manufacturer’s instructions and procedures. Where possible, to resolve warranty issues as quickly as possible, the manufacturer will deal directly with the return.
